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Shipping policy

Shipping Policy — ZED Supplies Pty Ltd

Last updated: 1 December 2025

1. Where We Ship

  • Australia: We ship nationwide with Australia Post.

  • International: We ship worldwide using Australia Post standard international services (no international express).

2. Processing & Dispatch Times

  • We aim to dispatch orders within 1–2 business days of payment clearing.

  • Custom / low-stock items (for example, special-order or custom-length cables) may take a little longer. If there’s a material delay, we’ll let you know by email.

3. Shipping Services & Costs

3.1 Within Australia

  • ZED Battery Adapters

    • Free Express Post anywhere in Australia.

  • All other ZED products (cables, accessories, mounts, brackets, etc.)

    • Free Standard Post anywhere in Australia.

Where additional or upgraded services are offered (for example, express on non-adapter items), any extra cost will be clearly shown at checkout before you complete your order.

3.2 International

  • We offer standard international shipping only, via Australia Post.

  • New Zealand ships free. For all other international destinations, a flat-rate standard shipping fee applies, calculated at checkout by destination (the buyer pays international shipping).

  • We do not offer international express options at this time.

4. Estimated Delivery Times

These are general guides from dispatch and don’t include customs delays or carrier disruptions.

Within Australia

  • Express Post (battery adapters): usually 1–3 business days to most metro areas, a little longer for regional/remote.

  • Standard Post (other products): usually 2–6 business days, depending on destination.

International – Standard Only

Typical ranges (may vary by country):

  • New Zealand: around 5–10 business days

  • USA, Canada, UK, Europe: around 7–14 business days

  • Other destinations: timing varies by region.

For the most accurate estimates, refer to the current Australia Post delivery timeframes for your country/region.

5. Tracking & Delivery Options

  • Tracking:
    All shipments include tracking. We’ll email you a tracking number when your order is dispatched so you can follow it via the Australia Post website or app.

  • PO Boxes & Parcel Lockers (Australia):
    We can ship to Australia Post PO Boxes and Parcel Lockers.

  • Authority to Leave / Safe Drop (Australia):
    Depending on the service and your AusPost settings, you may be able to authorise parcels to be left in a safe place. If you choose this and the parcel is scanned as delivered, stolen parcels may not be covered by loss claims. If you’re concerned about theft, consider a Parcel Locker or signature-on-delivery option (where available).

6. Customs, Duties & Taxes (International Orders)

For international orders:

  • Your local customs authority or postal operator may charge import duties, taxes, VAT/GST and handling fees when the goods arrive.

  • These charges are not included in our prices or shipping fees and are your responsibility as the importer.

  • We ship on Delivered At Place (DAP) terms and do not currently offer Delivered Duty Paid (DDP).

We provide the required customs declarations through our shipping system. Customs processing times vary by country and can delay delivery.

7. Lost, Delayed or Damaged Parcels

  • If tracking shows your parcel is delayed, please allow an extra 7 business days past the estimated delivery window before contacting us.

  • If your parcel appears lost, or arrives damaged or with missing items, please email info@zedsupplies.com with your order number, tracking number and photos (where applicable).

  • We’ll investigate with the carrier and resolve things in line with our Returns, Refunds & Warranty Policy.

8. Local Pickup

We do not currently offer local pickup. All orders are shipped via our carriers.

9. Returns & Warranty (Summary)

  • Change-of-mind:
    Accepted within 30 days of delivery for unused, resaleable goods. You pay return postage.

  • Faulty / DOA / warranty:
    Handled under our Returns, Refunds & Warranty Policy. For approved Australian claims, we provide a prepaid Australia Post return label.

For full details, please see our Returns, Refunds & Warranty Policy.

10. Contact

If you have any questions about shipping: